Support
Last updated: 13 September 2026
We're here to help riders and drivers. Reach us any time.
Frequently asked questions
›I didn't receive the OTP.
Check that you entered the right 10-digit number and have network coverage. You can request a new code after a short wait. If it still doesn't arrive, email us from any address with your number.
›I was charged the wrong fare.
Open the trip from Ride History to see the fare breakdown, then raise a complaint from the app or email us within 7 days with the ride date and pickup location.
›I left something in the vehicle.
Email us with the ride date and time. We'll contact the driver on your behalf.
›How do I become a driver?
Install Safar Karo Driver, sign in with your number, add your vehicle details and upload your licence, RC, insurance and ID. You can go online once our team approves your documents.
›When do drivers get paid?
The net earning of every completed ride is added to your in-app wallet. Request a payout from the Earnings screen and it is processed to your bank account.
›How do I delete my account?
In the app go to Profile → Settings → Delete Account (riders) or Profile → Delete account (drivers). Don't have the app? Use our account deletion page.
Legal
Read our Terms & Conditions and Privacy Policy.