Privacy Policy

1. Data we collect

From all users

• Account details — mobile number (used for OTP sign-in), name, email address and optional profile photo.
• Precise location — your pickup and drop points, and your device location while booking or during a trip, to find nearby drivers, show routes and calculate fares.
• Ride data — trip history, routes, fares, cancellations, ratings, feedback, complaints and SOS alerts.
• Payment data — payment method, wallet top-ups, transaction IDs and amounts. Card, UPI and bank details are handled by Razorpay; we do not store them.
• Device data — device model, operating system, app version and a push-notification token, used to deliver ride updates and troubleshoot problems.

Additionally from Drivers

• Vehicle details — vehicle type, registration number and driving licence number.
• Verification documents — driving licence, registration certificate (RC), insurance, Aadhaar and PAN, and the numbers on them.
• Live location while online — collected through a foreground service (with a visible notification) only while you are online or on a trip, so that riders can be matched with you and track the trip. We do not collect Driver location when you are offline.
• Earnings and payouts — commission, wallet balance and payout requests.

2. How we use your data

• To create and secure your account and verify your phone number.
• To match Riders with nearby Drivers, show live tracking and navigate trips.
• To calculate fares, process payments, refunds, wallet balances and Driver payouts.
• To verify Drivers and keep the Platform safe, including responding to SOS alerts, complaints and fraud.
• To send ride updates, receipts and service notifications.
• To improve our service, and to comply with legal, tax and law-enforcement obligations.

We do not sell your personal data, and we do not use it for third-party advertising.

3. Who we share data with

• Riders and Drivers on the same trip — the Rider sees the Driver's name, photo, vehicle details, rating and live location; the Driver sees the Rider's name, pickup/drop location and rating. Phone numbers are shared only as needed to complete the trip.
• Service providers who process data on our behalf: Razorpay (payments), our SMS gateway (OTP delivery), Google Maps and mapping/routing services (maps, places and routes), Firebase Cloud Messaging (push notifications) and our cloud hosting and storage providers.
• Authorities — when required by law, court order or to protect the safety of any person.
• Business transfers — if our business is merged or acquired, subject to this Policy.

4. App permissions

• Location — required to book rides (Rider) and to receive ride offers while online (Driver).
• Camera / photos — to upload a profile photo or Driver documents.
• Notifications — for ride offers, trip status and payment updates.
• Phone / NFC — requested by the Razorpay payment SDK to complete payments on some devices.

You can change permissions any time in your device settings, though some features may stop working.

5. Data retention

We keep your data while your account is active. When you delete your account we remove your name, phone number, email, profile photo, saved addresses, notifications and Driver documents. Records of completed rides and payments are kept in de-identified form for as long as required by tax, accounting and legal obligations (generally up to 8 years), and may be retained longer where needed to resolve a dispute or investigation.

6. Security

Data is transmitted over encrypted HTTPS connections, access is restricted to authorised staff with role-based permissions, and administrative actions are logged. No system is completely secure, but we work to protect your information and will notify you and the authorities of a personal data breach as required by law.

7. Your rights

• Access and correct your profile information from the app at any time.
• Request a copy of your data, or its correction or erasure, by writing to us.
• Withdraw consent by deleting your account — in the app (Rider: Profile → Settings → Delete Account; Driver: Profile → Delete account) or on our account deletion page.
• Raise a grievance with our Grievance Officer (below), and if unresolved, with the Data Protection Board of India.

8. Children

The Platform is not intended for anyone under 18. We do not knowingly create accounts for children. If you believe a child has provided us data, contact us and we will delete it.

9. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date above shows the latest version, and we will notify you in the app of any significant changes.

10. Contact & Grievance Officer

For privacy questions, data requests or grievances, contact our Grievance Officer at support@webphiser.com(subject: "Privacy"). We aim to acknowledge requests within 48 hours and resolve them within 30 days.

Webphiser, Bengaluru, Karnataka, India.